Return Policy

At SkinnyMatcha Tea, we are dedicated to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase of our SkinnyMatcha tea, we’re here to help.

1. Returns

• Eligibility: To be eligible for a return, your SkinnyMatcha tea must be unused, unopened, and in the original packaging. Returns must be initiated within 30 days of the purchase date.

• Return Process: To initiate a return, please contact us at support@skinnymatchatea.com with your order number and reason for the return. We will provide you with further instructions on how to return the product to us.

2. Refunds

• Refund Approval: Once we receive your returned SkinnyMatcha tea, we will inspect it and notify you via email about the approval or rejection of your refund.

• Processing Time: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.

3. Shipping Costs

• Return Shipping: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

• Refund Deduction: If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to an error on our part (e.g., you received an incorrect or defective product).

4. Non-Returnable Items

• Opened or used SkinnyMatcha tea products cannot be returned or refunded.

5. Contact Us

If you have any questions about our refund policy, please contact us at:

Email: support@skinnymatchatea.com