Shipping Policy

At SkinnyMatcha Tea, we strive to get your order to you as quickly and efficiently as possible. Below are the details of our shipping policy:

1. Shipping Locations

We currently ship to the United States and select international locations. All orders are processed and shipped from our facility in New York City, NY.

2. Processing Time

  • Order Processing: Orders are typically processed within 1-2 business days (Monday-Friday) after the order is placed. Orders placed on weekends or holidays will be processed on the next business day.

  • Shipping Time: After your order is processed, delivery times may vary based on your location:

    • Domestic Shipping (within the U.S.): 2-5 business days.
    • International Shipping: 7-21 business days, depending on the destination country and customs clearance.

3. Shipping Rates

  • Domestic Shipping: Shipping rates are calculated at checkout based on your location and the shipping method selected.
  • International Shipping: Shipping rates and delivery times will vary depending on the destination. Please note that additional customs fees, duties, or taxes may apply for international orders, which are the responsibility of the customer.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package online. Please allow up to 24 hours for the tracking information to update.

5. Shipping Carriers

We use a variety of carriers to ensure your package arrives safely and on time. The carrier for your shipment will be selected based on the best available option at the time of shipping.

6. Lost or Delayed Packages

While we strive to provide timely delivery, occasionally, packages may be delayed or lost in transit. If your order has not arrived within the expected delivery time, please contact us at support@skinnymatchatea.com, and we will assist in resolving the issue.

7. Shipping Address

Please ensure that your shipping address is correct when placing your order. We are not responsible for packages delivered to an incorrect address provided by the customer.

8. Changes to Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be reflected on this page.

Contact Us

If you have any questions or concerns about your order, please contact us at support@skinnymatchatea.com. We’re here to help!